PHARMACY & LABORATORY VENDOR AGREEMEN
This Pharmacy & Laboratory Vendor Agreement (“Agreement”) is entered into by and between:
TenaFirst Plus (Tenafirst.com or my.tenafirst.com), a digital health platform operating under the laws of the Federal Democratic Republic of Ethiopia (hereinafter referred to as the “Platform”), located at Bole Subcity, Woreda 04, House No: 310, Addis Ababa, Ethiopia;
AND
Vendor Name: Full Legal Name:
Business Type: Select Business Type Laboratory Pharmacy Hospital Clinic Ambulance
Operating in Ethiopia
Location:Town/City: Subcity: Woreda/Zone: House No:
Phone Number: TIN:
(hereinafter referred to as the “Vendor”).
TenaFirst Plus and the Vendor shall collectively be referred to as the “Parties.”
This Agreement governs the partnership between TenaFirst Plus and the Vendor who accepts, processes, fulfills, or accesses orders through the Platform.
By onboarding, accessing, viewing, or fulfilling orders via the Platform, the Vendor agrees to comply fully with this Agreement.
2.1 The Vendor must hold a valid and current business license issued by the appropriate Ethiopian regulatory authority.
2.2 Pharmacies must:
Maintain an active authorized pharmacy license
Hold a valid Trade License in Ethiopia
2.3 Laboratories must:
Hold appropriate accreditation and inspection approvals
Comply with national laboratory quality and safety standards
2.4 The Vendor shall comply with all applicable Ethiopian laws related to health services, patient safety, consumer protection, and data protection.
Failure to maintain compliance may result in immediate suspension or termination.
3.1 The Vendor shall receive, process, and fulfill orders placed through the Platform.
3.2 Pharmacies shall:
Dispense medications strictly as prescribed
Not substitute medications without doctor approval
3.3 Laboratories shall:
Conduct diagnostic tests using approved procedures
Deliver accurate and timely results
3.4 The Vendor shall not alter, modify, or falsify prescriptions, results, or services.
3.5.1 The Vendor shall access the standardized laboratory test list and medicine/product catalog available on the TenaFirst Plus dashboard.
3.5.2 The Vendor is responsible for enabling (activating) the laboratory tests and medicines/products they offer.
3.5.3 Only enabled tests and medicines/products shall be visible to doctors for ordering.
3.5.4 The Vendor shall independently set, maintain, and update pricing.
3.5.5 The Vendor shall ensure:
Accuracy of all listings
Proper pricing
Availability of enabled services/products
3.5.6 Medicines must comply with prescription and regulatory requirements.
3.5.7 TenaFirst Plus is not responsible for Vendor errors in configuration, pricing, or availability.
4.1 Orders must be confirmed within fifteen (15) minutes.
4.2 The Vendor shall fulfill orders professionally and on time.
4.3 The Vendor must report:
Stockouts
Delays
Service unavailability
Technical issues
4.4 Maintain high responsiveness and service quality.
5.1.1 The Platform operates on a commission-based model.
5.1.2 A 5% commission shall be deducted from each completed transaction (lab test or medicine).
5.2.1 The system automatically calculates commission.
5.2.2 Commission is automatically deducted from the Vendor wallet.
5.2.3 The Vendor has visibility of:
Gross amount
Commission
Net balance
5.3.1 The Vendor must maintain a positive wallet balance.
5.3.2 If the balance is insufficient:
Orders may be restricted
Access may be limited
5.3.3 The Vendor must top up the wallet when required.
5.4.1 The Vendor is responsible for:
Pricing
Tax invoices
Compliance with Ethiopian tax laws
5.4.2 TenaFirst Plus is responsible for taxes on its commission.
5.4.3 Each Party shall independently declare and pay its own taxes in accordance with Ethiopian law.
5.4.4 TenaFirst Plus is not responsible for Vendor pricing errors.
5.5.1 Disputes must be reported within seven (7) days.
5.5.2 Resolution shall be based on system records.
The Vendor shall:
Protect patient data
Use data only for service fulfillment
Not disclose or misuse data
Implement proper security measures
The Vendor must:
Provide safe and authentic products/services
Avoid expired or counterfeit items
Maintain proper storage and equipment
Accept audits
The Vendor is fully responsible for:
Incorrect lab results
Wrong or expired medications
Negligence or malpractice
Assume full legal liability
Cooperate with authorities
Indemnify TenaFirst Plus
Deliver services professionally
Maintain inventory accuracy
Provide customer support
Report safety issues
Follow Platform rules
TenaFirst Plus acts only as a facilitator.
It is not liable for:
Medical errors
Dispensing mistakes
Lab inaccuracies
Vendor negligence
11.1 Either Party may terminate with 30 days notice.
11.2 Immediate termination may occur in cases of:
Non-compliance
Fraud
Patient risk
Data violation
Misconduct
This Agreement is governed by the laws of Ethiopia.
Use of the Platform constitutes full acceptance of this Agreement.
TenaFirst Plus may update this Agreement at any time. Continued use constitutes acceptance.
Leave this empty:
Your legal name
Your email address
Signed by Abrham Assefa Signed On: March 21, 2026
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